We offer free nationwide delivery on all E-Bikes. For any bike under this please contact us for a price.
Deliveries can take 7-14 working days.
Dispatch times can vary according to availability, as our E-bikes are delivered by hand by one of our drivers pre-assembled and looked after, like we look after one of our £30,000 Sports motorbikes.
CLICK & COLLECT
We offer free Click & Collect from any one of our dealerships across the UK. Orders can take up to 7-14 working days to arrive to store and you will be contacted when your item is ready for collection.
All of our E-Bikes come with a 24 month warranty from the date of purchase of the bike.
You will not be covered under the warranty and it will be invalidated if:
- The warranty has expired
- The warranty or serial number has been modified
- Damage has been caused by misuse of the product and is not in accordance to instructions set out in the manual, including but not limited to incorrect maintenance and storage, collision damage.
- Damage has been caused by overloading of the products maximum load
- The products have been opened, altered or modified with non-licensed or non-original parts or by a non-licensed person
- The damage is caused by normal wear and tear
- You have submerged the product in water
Please note that we currently only service and repair eBikes that have been bought from Completely E-Bikes/Thunder Road.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your bike must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at (email@example.com). If your return is accepted, we will request you return the item to one of our dealerships. Returns by post will incur postage fees. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at (firstname.lastname@example.org).
CREDIT CARD SECURITY
We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately.
The final stages of the shopping process use secure servers, where information is protected by the industry standard encryption technology Secure Sockets Layer (SSL). This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
When your order is processed your encrypted credit card number is removed from the web server. This means that there is no way that someone can obtain your credit card number from Thunder Road so you can order with confidence.
ADDITIONALLY, WE WILL NOT SHIP TO ANY ADDRESS OTHER THAN THAT TO WHICH THE CREDIT CARD IS REGISTERED.
TERMS AND CONDITIONS
1.1. In these terms and conditions ("the Terms") unless the context otherwise requires, the following words and phrases shall have the following meanings:
"Customer Material" means any information provided by the customer to COMPLETELY EBIKES/THUNDER ROAD including, but without limitation, your details, sizes, delivery details, requirements or any information provided in the Enquiry or Order;
"Enquiry" means any enquiry made of COMPLETELY EBIKES/THUNDER ROAD;
"Force Majeure Event" includes any delay or failure to perform our obligations as set out in these Terms where such delay or failure to perform arises from circumstances beyond our reasonable control, including (without limitation) any Act of God, communications failure, death, destruction, fire, flood, strikes, riots, accident, disruption to energy supplies, civil commotion, acts of terrorism or war;
"Order Confirmation" an order confirmation from COMPLETELY EBIKES/THUNDER ROAD to you confirming receipt of your payment and the acceptance of your order;
"Price" means a price issued by COMPLETELY EBIKES/THUNDER ROAD to you in response to an Order Confirmation and/or an Enquiry;
"Product" means products available for sale on the Website;
"COMPLETELY EBIKES/THUNDER ROAD",", "us" or "we" means THUNDER ROAD MOTORCYCLES LTD(Company Number 535530) whose registered office is at Thunder Road Motorcycles Ltd, Tremains Road, Bridgend, CF31 1UA (VAT Number: GB 134 6309 81);
"Website" means the website for the sale of the Products at www.thunderroad.co.uk;
"Writing" includes email, fax, or other comparable means of communication;
"you", "your" or "customer" means the person, firm or company placing an order for Products with COMPLETELY EBIKES/THUNDER ROAD.
2. PRODUCT DETAILS
2.1. The Products displayed on this Website are not shown to actual size nor are their images binding as to detail. Some Products may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other Products may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item, and your attention is drawn to the Product details and content where given. If the Product you receive is materially different from the Product details specified you shall be entitled to reject it without penalty.
2.2. All Products are subject to availability. In the unlikely event of a change in the specification or quality of the goods ordered we will offer you a substitute item of the same or better quality for the same price, which you shall be entitled to reject by returning the item within 7 days from the date the Product has been delivered to you.
3. PRICE OF THE PRODUCTS
3.1. Subject to the provisions of clauses 3.4 and 3.5 the Price of the Products will be as stated on our Website at the time you submit your order.
3.2. Prices stated on the Website include VAT for the item(s) but not the cost of delivery and insurance during freight as that cost is dependent upon the value of the item(s) purchased and so is advised in addition to the Prices stated.
3.3. All Products must be paid for in full before being dispatched.
3.4. The price of the products stated on our website may vary due to factors outside our control, or if there is a delay between the time of the order and you receiving your Order Confirmation. In these circumstances you will be entitled to cancel your order if the price increase is not acceptable to you.
3.5. Without prejudice to clauses 3.4 or 6.1.1, if we discover an error in the price of the Products offered we will contact you to resolve the situation.
3.6. Prices on the website can be viewed by different currency but will be invoiced in sterling.
5. ORDER ACCEPTANCE AND PAYMENT
5.1. Before your order can be accepted, we must receive in cleared funds, or confirmation of authorisation of payment (where a credit card is used) the purchase price specified in full (without any deduction).
5.2. When we receive your order we will send you an acknowledgement of its receipt. Once payment has been received by us in accordance with clause 5.1 we will confirm that your order has been accepted by sending an Order Confirmation to you at the e-mail address you provide. When we send you this Order Confirmation a legally binding contract exists between us.
5.3. You may pay for the Products in any currency from time to time stated on our Website.
5.4. You must pay for the Products you order by using any method currently specified on the Website, which may include without limitation;
5.4.1. a telegraphic transfer or a bank transfer to THUNDER ROADs account; or
5.4.2. credit or debit card by communicating your card details to THUNDER ROAD (for the avoidance of doubt the credit/debit cards accepted by us are those listed on the Website on the date your order is placed).
5.5. In the event that payment for an order is not received; or you are not fully entitled to use your nominated credit, debit or charge card; or such card has insufficient funds to cover the price of the Products then:
5.5.1. THUNDER ROAD may contact you allowing you to make payment in full within a specified time period by the same or another means; or
5.5.2. THUNDER ROAD may at its sole discretion cancel your order in which case THUNDER ROAD shall return any monies received from you within 30 days of receipt of such monies to your nominated account and THUNDER ROAD shall be entitled to deduct an administration fee to cover any expenses incurred by THUNDER ROAD in doing so;
5.5.3. You agree that in any event that THUNDER ROAD shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur.
5.6. You agree to indemnify THUNDER ROAD in full against all costs and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs.
6. OUR RIGHT TO CANCEL
6.1. We reserve the right to cancel your order if:
6.1.1. after receiving your order and before we send you your Order Confirmation, we become aware of a pricing error in respect of the Product you have ordered, we reserve the right to withdraw the Product from sale and inform you accordingly; or
6.1.2. a Force Majeure Event occurs.
6.2. If we do cancel your order we will notify you by e-mail and will offer an alternative replacement Product or refund to you any amounts paid to us as soon as possible and in any event within 30 days of your order.
6.3. We shall not be liable to you for any loss, damage, costs expenses or claims that you may incur, for orders cancelled by us before we send your Order Confirmation.
6.4. This clause 6 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
7.1. We reserve the right to charge for and fulfil partial orders where the Order Confirmation consists of multiple items.
7.2. Delivery will be made to the address specified in the Order Confirmation.
7.3. We will take all reasonable steps to deliver your order to you on or before the date specified in the Order Confirmation. We cannot be held liable for delays caused by circumstances beyond the reasonable control of THUNDER ROAD (such as Force Majeure events). Time will only be of the essence of the contract if you have agreed this in advance with us at the time of placing your order and received an Order Confirmation with a guaranteed delivery date.
7.4. You will become the owner of the Products you have ordered when they have been delivered to you. Once the Products have been delivered to you they will be held at your own risk and we shall not be liable for their loss or destruction.
8. RIGHT OF CANCELLATION
8.1. EXCEPT FOR the Products that are custom works, you will be entitled to cancel your order by written notice to us by following the procedure in clause 10. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty. Products that are custom works cannot be cancelled or returned. This policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000.
9. WARRANTIES AND REFUNDS
9.1. Subject to the following provisions of this clause 9.1, we warrant that the Products will be of satisfactory quality. The aforementioned warranty is given by COMPLETELY EBIKES/THUNDER ROAD subject to the following condition save that it is acknowledged that your statutory rights are not affected:
9.1.1. COMPLETELY EBIKES/THUNDER ROAD shall be under no liability to the customer for any loss, damage, costs, expenses or other claims in respect of: (a) any defect arising from wilful damage, negligence, failure to follow instructions for the use of the Products (whether oral or in writing); (b) misuse or alteration of the Products without our approval; (c) arising from any Customer Material supplied by you which is incomplete, inaccurate, illegible, out of sequence or in the wrong form, or any other fault of the Customer.
9.2. COMPLETELY EBIKES/THUNDER ROADs products should meet or exceed your expectations. However, in the event that you are dissatisfied with your order, the Products delivered to you are incomplete or you have received incorrect Products, we shall have no liability to you unless you notify THUNDER ROAD of the problem AS SOON AS IS REASONABLY POSSIBLE of the Products in question. For the purposes of efficiency we advise you to contact our customer services on 01656 661131
9.4. If you notify a problem to us under clause 9.2 or we have committed a breach of the warranty at clause 9.1 our only obligation will be (to be determined at your option and subject always to your statutory rights):
9.4.1. We may offer you an alternate Product free of charge within 60 days of notification provided that that the original Product is returned to us in accordance with clause 10; or
9.4.2. We will arrange with you for the Products to be returned to us in accordance with clause 10, and we shall refund the price paid.
10. RETURNS PROCEDURE
10.1. If you exercise the right to cancel under clause 8.1 or a right to return the Product(s) in accordance with clause 9.4, in order to make the returns procedure as efficient as possible we advise you to follow the following procedure:
10.1.1. Please contact our customers services on 01656 661131 to obtain a returns authorisation number before sending the Product(s) back;
10.1.2. complete the return form provided with the original packing materials for the delivered Product(s);
10.1.3. secure the Product(s) and all of the original packing materials, including return form, packing slip, in a plainly wrapped cardboard box (the post office has these available if you do not);
10.1.4. clearly print your name and address on the outside of the package in the return area and mail the package to:
THUNDER ROAD MOTORCYCLES LTD
10.1.5. For your protection, we advise you to insure the package for the full amount of the invoice plus postal or shipping charges. For the avoidance of doubt THUNDER ROAD shall not be responsible for items lost or damaged whilst in transit
CONDITIONS OF RETURN
10.1.6. Returns are simple, but are subject to certain rules:
(a) you shall be liable for the cost incurred in returning Products to us and we shall not be obliged to accept any Product returned if such costs have not been paid in full ;
(b) each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to your negligence will not be accepted for refund;
10.2 Subject to the conditions in clause 10.1 THUNDER ROAD will refund the full cost of the item. Refunds will be made in the same form as the original purchase
10.3 All requests will be processed after we have inspected and verified the condition of the Products. Returns take approximately five business days to process upon receipt of the item.
10.4 Where the return of Goods by you is made under clause 10.1.6 and finance was arranged:
we reserve the right to charge you the costs incurred by us in relation to the delivery of the Goods to you and return of those Goods to us; and the Goods were purchased by you using finance (Santander Consumer Finance), we reserve the right to:
charge the costs incurred by us in respect of the arrangement and administration of that finance. These costs will vary depending on the amount and length of the finance arrangement;
11. USE OF THE WEBSITE
11.1. You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the Website. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Website.
11.2. Where COMPLETELY EBIKES/THUNDER ROAD provides any information in relation to the Products supplied to it by a third party, COMPLETELY EBIKES/THUNDER ROAD does not give any warranty, guarantee as to its accuracy or otherwise and shall have no liability to the Customer for any losses arising as a result thereof.
11.3. COMPLETELY EBIKES/THUNDER ROAD does not warrant that functions contained in the Website content will be uninterrupted or error free, that defects will be corrected, or that COMPLETELY EBIKES/THUNDER ROAD or the server that makes it available are free of viruses or bugs. We shall have no liability for any direct, indirect, special or consequential loss arising out of the use of or the inability to use this Website including (without limitation) reliance on any information or content of the website or which results from mistakes, omissions, interruptions, deletions of files or emails, defects, viruses or delays in operation or transmission.
11.4. The information on the Website may contain technical inaccuracies or typographical errors and may be changed or updated without notice. COMPLETELY EBIKES/THUNDER ROAD may also make improvements and/or changes to the Website at any time without notice.
11.6. Certain links in this Website connect to other websites maintained by third parties over whom we have no control. We make no representations as to the accuracy or any other aspect of information contained in other websites.
12.1. Nothing in these Terms will limit our liability for death or personal injury resulting from our negligence or that of our employees or agents. If you are a consumer (within the meaning of the Unfair Contract Terms Act 1977) the content of these Terms will not affect your statutory rights. If you are not a consumer then subject as provided in clause 9.1, all other warranties, conditions or other terms, whether implied by statute common law or otherwise, are excluded to the fullest extent permitted by law.
12.2. Where COMPLETELY EBIKES/THUNDER ROAD provides any information in relation to the Products supplied to it by a third party, COMPLETELY EBIKES/THUNDER ROAD does not give any warranty, guarantee as to its accuracy or otherwise and shall have no liability to the Customer for any losses arising as a result thereof.
12.3. In the event that we are unable or fail to deliver the Products ordered within any time period specified, we will use reasonable endeavours to contact you in order to re-schedule the delivery time.
12.4. We will not be in breach of contract as a result of any Force Majeure Event.
12.5. IN ANY EVENT, THE LIABILITY OF THUNDER ROAD FOR ANY BREACH OR THE AGGREGATE LIABILITY FOR ANY SERIES OF BREACHES UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE VALUE OF THE RELEVANT ORDER PLACED BY YOU FROM TIME TO TIME.
12.6. COMPLETELY EBIKES/THUNDER ROAD shall have no liability for loss of profit or for any indirect, special or consequential loss of damage, costs, expenses or other claims for compensation whatsoever arising out of or in connection with the supply or non-supply of the Products (including any delay in supplying the Products) or their use or resale by you. Other than as set out in clause 9.2, the entire liability of COMPLETELY EBIKES/THUNDER ROAD arising out of any order for Products from you will be limited to the total price of the Products ordered by you.
12.7. You must observe and comply with all applicable regulations and legislation, including all necessary customs, import or other permits to purchase Products from our Website. The importation or exportation of our Products may be prohibited by certain national laws. We make no representation and accept no liability in respect of the import or export of the Products you purchase.
13. NOTICES, ENQUIRIES AND COMPLAINTS
13.1. Any notices, enquiries or complaints should be:
13.1.1. entered via the contact form at www.thunderroad.co.uk;
13.1.2. addressed to customer services on telephone number 01656 661131 or faxed to 01656 661132: or
13.1.3. sent by post to THUNDER ROAD MOTORCYCLES LTD, Tremains Road, Bridgend, CF31 1UA. UK.
13.2. If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk
14. INTELLECTUAL PROPERTY
14.1. All intellectual property rights in the Products (subject to the rights of any third party) belong to COMPLETELY EBIKES/THUNDER ROAD.